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Dark Patterns in Online Shopping: Have you ever been surprised to see a pop-up message like “Only 1 item left in stock” or “Offer ending soon” while shopping online and made a hasty purchase? If yes, then you too are stuck in a dark pattern. Currently, dark patterns have increased on digital platforms, and to…
Consumers may choose refund via bank account or coupon in grievance redressal Process The Authority is headed by Chief Commissioner Nidhi Khare. In a landmark decision, the Central Consumer Protection Authority (CCPA) has directed Ola, a leading online ride-hailing platform, to implement a mechanism allowing consumers to choose their preferred method of refund—either directly to…