अदनान सामी के साथ मुंबई एयरपोर्ट में हुई बदसलूकी: स्टाफ पर भड़के, एयरलाइन ने आश्वासन दिया तो बोले- नाम लेने का तरीका नहीं पता, तमीज सीखो

Singer Adnan Sami was misbehaved with by an airline service staff at Mumbai airport. The singer expressed his displeasure over the airline service through a social media post and raised questions over its disrespectful attitude despite taking money. After the complaint, when Mumbai Airport assured him of investigation, the singer got angry at the way the chat bot responded and directly called him Adnan. Know what are his allegations against the airline – First allegation: Unprofessional attitude of Pranam airline service staff Adnan Sami posted on social media that he had taken Pranam service to travel, which is for ease of check-in, special waiting lounge, luggage handling and security check. When he reached the airport, no one received him despite informing him in advance about his arrival. After reaching the airport he came to know that his flight was delayed by 5 hours. Whereas on taking special service, passengers are informed about it in advance, so that they do not have to wait at the airport. Adnan wrote, if they had told us earlier, we could have waited comfortably at home instead of coming to the airport ahead of time. But due to their carelessness and irresponsibility we had to wait for a long time at the airport. Second allegation: The employee was busy chatting on mobile. Adnan further said that he was not given any staff. On complaining, a female employee was sent, whose behavior was very bad and she was busy on her phone the whole time. After waiting in the lounge for 5 hours, when the time for departure came, the female employee was not there. After repeated inquiries, they were given a porter, who also had no knowledge of the woman. They were taken in a buggy and after searching for the female employee for a long time, it was found that she was sitting in a corner using her phone. When interrupted, he hung up the phone and concentrated on providing service. Third allegation: Staff misbehaved when interrupted. Adnan has told that there was chaos at the departure gate where the female employee took him. He didn’t even know that there was an empty track for first class and business class. Adnan himself had to find the first class track, which was completely empty. When the woman was interrupted, instead of accepting her mistake, she started misbehaving. Adnan called it very unprofessional. Fourth allegation: Disrespectful treatment for the second time. Adnan Sami angrily wrote, ‘This is the second time with Pranam Services that their employees have behaved so badly with me. You take money and yet your attitude is as if you have no option. This is extremely arrogant, disturbing and insulting behaviour. Once again I am extremely disappointed with your staff regarding this entire incident. Mumbai Airport assured investigation on the allegations, after singer Adnan Sami’s post surfaced, Mumbai Airport’s official We are sorry that your recent experience did not meet your expectations. We want to investigate this matter. Adnan replied – Learn some manners and etiquette. When Mumbai Airport asked for the singer’s travel details, the singer angrily wrote, ‘I did not like this rote reply received from the bot in response to my complaint. This has increased my problems further. If you don’t know how to talk to customers, at least teach your bot how to talk to people respectfully. Are we so close that you will just call me ‘Adnan’? There is also a way to address customers. He further wrote, ‘If you can answer me from a computer, then also find out from the same computer when my flight was. Didn’t even bother to find out such a small detail. This is the height of laziness. Learn some manners and etiquette, this is the limit. What are Airport Pranam Services? Pranaam is a paid meet and greet service of Mumbai Airport. Under this, facilities like receiving passengers at the airport, assistance in processes like check-in and security check and transportation from the lounge to the boarding gate are provided. The aim of this service is to make the airport experience of passengers easy and convenient.



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