NTA To Launch AI Helpline For JEE, UGC-NET Queries; Check How It Will Work

Last Updated:October 15, 2026, 10:20 IST

The NTA is testing an AI-powered, multilingual helpline to answer students’ queries on JEE, UGC-NET, application forms, fees and eligibility.

NTA has not announced a public launch date for the AI helpline. (AI Image)

The National Testing Agency (NTA) is developing an artificial intelligence (AI)-powered helpline to address students’ examination-related queries. The facility will allow candidates to ask questions in multiple languages and access exam-related information. The agency is currently testing the toll-free service and its AI features, officials said. The helpline has not yet been launched for public use.

The number 1800 180 47 47 is being used for the proposed service. It was previously associated with an initiative by the High Power Task Force (HPTF), set up to collect suggestions on examination reforms. In August, a six-member committee led by Nandan Nilekani invited feedback from stakeholders through this number, with September 13 set as the deadline for submissions. Officials said the committee has received the suggestions and is preparing its final report. The number will now be repurposed for the NTA help desk.

The AI-based helpline is intended to make exam-related information more accessible and reduce difficulties faced by candidates, particularly those who struggle to navigate the agency’s website or encounter language barriers.

Students will be able to seek information about JEE and UGC-NET examinations, application procedures, fees, required documents, deadlines and eligibility criteria. According to officials, the AI system is being trained to respond using information available in the NTA’s database, potentially reducing the need for candidates to search across multiple websites.

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The initiative is part of broader efforts to reform the NTA’s functioning and improve the examination system. The agency has faced scrutiny over exam administration and reliability, particularly amid student protests following the NEET-UG paper leak controversy.

However, the NTA has not announced a public launch date for the helpline. Candidates will have to wait for an official notification detailing when the service will become operational and how it can be accessed.

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What is the purpose of the upcoming AI helpline being developed by the National Testing Agency?

The National Testing Agency (NTA) is developing an AI-powered helpline to help students access examination-related information, ask questions in multiple languages, and resolve application queries for exams like JEE and UGC-NET. This initiative aims to reduce difficulties for candidates who struggle with website navigation or face language barriers.

Which phone number is being repurposed for the NTA’s new artificial intelligence helpline?

The toll-free number 1800 180 47 47 is being repurposed for the proposed NTA AI help desk service. This number was previously used by a High Power Task Force initiative to collect stakeholder feedback on examination reforms.

What specific details can candidates inquire about through the proposed NTA AI helpline?

Students will be able to seek details regarding JEE and UGC-NET examinations, including application procedures, fees, required documents, deadlines, and eligibility criteria. The AI system is being trained using information straight from the NTA database to minimize the need to search multiple websites.

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